Last Updated: July 20, 2026
At Nuva Labs, we are committed to providing high-quality research products that meet rigorous quality standards. Because our products are intended exclusively for laboratory research and are sensitive in nature, all sales are subject to the policy below.
All Sales Are Final
Due to the nature of our products, all sales are final.
We do not accept returns or issue refunds for:
- Change of mind
- Ordering the incorrect product
- Buyer error
- Dissatisfaction with research outcomes
- Improper storage or handling after delivery
- Product misuse
- Opened or reconstituted products
For quality assurance and safety reasons, research products cannot be returned, restocked, or resold once they leave our facility.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged during shipping, contains the incorrect item, or appears to have a manufacturing defect, please contact us within 48 hours of the delivery date.
To submit a claim, please email support@joinnuva.com and include:
- Your order number
- A brief description of the issue
- Clear photographs of:
- The shipping box or mailer
- The shipping label
- The product received
- Any visible damage
Providing complete documentation helps us review and resolve your claim as quickly as possible.
Replacement Policy
If your claim is approved, Nuva Labs will replace the affected product at no additional cost.
Approved claims are generally limited to one replacement per customer per order.
We reserve the right to deny replacement requests if:
- Required documentation is not provided;
- The claim appears fraudulent or abusive;
- The product was damaged due to improper handling or storage after delivery; or
- The request otherwise falls outside this policy.
Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
Packages marked as Delivered by the shipping carrier but reported as missing will be reviewed individually. Additional information may be requested during the investigation.
Order Cancellations
Orders may be canceled only before they begin processing.
Once an order has entered processing or has been transferred to the shipping carrier, it cannot be canceled or modified.
If you need to cancel an order, please contact us immediately after placing it. While we will make every reasonable effort to accommodate your request, we cannot guarantee cancellation after processing has begun.
Non-Eligible Claims
Nuva Labs does not provide refunds or replacements for:
- Opened products
- Reconstituted products
- Products damaged after delivery due to improper storage or handling
- Claims submitted more than 48 hours after delivery
- Claims without sufficient supporting documentation
- Dissatisfaction with research results or product expectations
Research Use Notice
All products sold by Nuva Labs are intended strictly for laboratory research purposes.
Our products are not intended for human consumption, veterinary use, therapeutic use, or diagnostic purposes.
Nuva Labs is not responsible for misuse, improper storage, improper handling, reconstitution, or any use inconsistent with our Terms of Service or product labeling.
Contact Us
If you have any questions regarding this policy or need assistance with your order, we’re here to help.
Nuva Collective LLC
Email: support@joinnuva.com
Website: https://joinnuva.com