Frequently Asked Questions
General
What is Nuva Labs?
Nuva Labs is a supplier of high-quality research materials intended exclusively for laboratory and scientific research. We are committed to providing researchers with rigorously tested products, transparent quality documentation, and dependable customer service.
Who can purchase from Nuva Labs?
Our products are intended for qualified researchers, laboratories, educational institutions, and organizations conducting legitimate scientific research.
By placing an order, you acknowledge that you are purchasing products for lawful research purposes only.
Are your products for human consumption?
No.
All products sold by Nuva Labs are intended strictly for laboratory research purposes only.
Our products are not intended for human consumption, veterinary use, therapeutic use, clinical applications, or diagnostic procedures.
Product Quality
Are your products third-party tested?
Yes.
Whenever applicable, every batch undergoes independent third-party analytical testing to verify identity and purity before being made available for purchase.
Do you provide Certificates of Analysis (COAs)?
Yes.
Certificates of Analysis are available for applicable products and correspond to the specific lot number of each batch.
What do your COAs show?
COAs typically include analytical information such as identity, purity, and other testing results for the specific batch tested.
COAs represent testing performed at the time of analysis and are provided for research documentation purposes.
How should products be stored?
Storage recommendations vary by product.
Please refer to the product page or product labeling for the appropriate storage conditions.
Proper storage is the responsibility of the purchaser after delivery.
Orders
How quickly are orders processed?
Most orders are processed within 1–2 business days after payment has been received.
Orders placed on weekends or federal holidays begin processing on the next business day.
How do I know my order has shipped?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking information.
Can I cancel my order?
Orders may be canceled only before they enter processing.
Once an order has begun processing or has been transferred to the shipping carrier, it can no longer be canceled or modified.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we will make every reasonable effort to update your shipping information.
Once an order has shipped, we are unable to change the delivery address.
Shipping
Do you ship internationally?
At this time, Nuva Labs ships only within the United States.
Which shipping carriers do you use?
We ship using trusted carriers, including USPS, UPS, and FedEx.
Available shipping options are displayed during checkout.
My tracking shows “Delivered,” but I haven’t received my package. What should I do?
Please first check around your delivery location and with household members or neighbors.
If you are still unable to locate your package, contact the shipping carrier and then reach out to our support team. We’ll do our best to assist you during the carrier’s investigation.
Returns & Replacements
Do you accept returns?
No.
Due to the nature of our research products, all sales are final.
For quality assurance reasons, returned products cannot be restocked or resold.
What if my order arrives damaged?
If your shipment arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.
Include your order number and clear photographs of the package and product so we can review your claim promptly.
When will I receive my replacement?
Approved replacement requests are typically processed within 1–2 business days after the claim has been reviewed.
Research Use
Do you provide dosing information?
No.
Nuva Labs does not provide dosing recommendations, administration instructions, or medical advice.
Can I contact Nuva Labs for research questions?
If you have questions regarding our products, order status, or general product information, our support team is happy to assist.
However, we cannot provide advice regarding human or veterinary use, dosing, or medical applications.
Contact Us
If your question isn’t answered here, we’d be happy to help.
Email:support@joinnuva.com
We aim to respond to most inquiries within one business day.