Policies
Shipping Policy
Last Updated: July 20, 2026
At Nuva Labs, we strive to process and ship every order as quickly and accurately as possible. Please review the following Shipping Policy before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that processing time refers to the time required to prepare and package your order. It does not include carrier transit time.
Shipping Methods
Nuva Labs ships throughout the United States using trusted carriers, including USPS, UPS, and FedEx.
Available shipping options and rates are displayed during checkout based on your delivery address.
Carrier transit times are estimates only and may vary depending on your location, weather conditions, carrier operations, and other factors beyond our control.
Free Shipping
Nuva Labs may offer free shipping promotions on qualifying orders.
When available, free shipping is automatically applied at checkout to eligible purchases. Unless otherwise stated, qualifying orders will be shipped using our standard shipping method.
Order Tracking
Every shipped order includes a tracking number.
Once your order leaves our facility, you will receive an email with tracking information so you can monitor your shipment directly through the carrier.
If you do not receive tracking information within two business days after placing your order, please contact us and we will be happy to assist you.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Nuva Labs is not responsible for delays, lost shipments, or additional shipping charges resulting from:
- Incorrect or incomplete shipping addresses;
- Failed delivery attempts;
- Packages refused by the recipient; or
- Requests to reroute a package after it has been shipped.
If a package is returned to us because of an address issue, additional shipping charges may apply before the order can be reshipped.
Lost, Delayed, or Damaged Shipments
Although we carefully package every order, shipping delays and carrier issues can occasionally occur.
If your shipment is lost, significantly delayed, arrives damaged, or you receive an incorrect item, please contact us as soon as possible at support@joinnuva.com.
For damaged shipments, please notify us within 48 hours of delivery and include:
- Your order number;
- Clear photographs of the shipping package;
- Photographs of the product received; and
- A brief description of the issue.
Nuva Labs will review each claim individually and work with the shipping carrier, when appropriate, to determine the proper resolution.
Please refer to our Returns, Refunds & Replacement Policy for additional information regarding replacement eligibility.
Shipping Delays Beyond Our Control
Delivery estimates are provided by shipping carriers and are not guaranteed.
Nuva Labs is not responsible for delays resulting from circumstances outside of our reasonable control, including but not limited to:
- Severe weather;
- Carrier service interruptions;
- Natural disasters;
- High shipping volumes;
- Supply chain disruptions; or
- Other unforeseen events.
We appreciate your patience should any of these situations affect your shipment.
Research Use Only
All products sold by Nuva Labs are intended exclusively for laboratory research purposes.
Products are not intended for human consumption, veterinary use, therapeutic use, or diagnostic purposes. By placing an order, you acknowledge that all products purchased from Nuva Labs are being obtained solely for lawful laboratory research.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Nuva Collective LLC
Email: support@joinnuva.com
Website: https://joinnuva.com