Privacy Policy

Last Updated: July 20, 2026

At Nuva Labs, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it when you visit joinnuva.com or purchase products from us.

By using our Website, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

To provide our products and services, we may collect the following information:

Personal Information

When you create an account, place an order, or contact us, we may collect information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Account login credentials
• Order history
• Any information you voluntarily provide when communicating with us

Payment Information

Payments are securely processed through trusted third-party payment providers. Nuva Labs does not store or have access to your complete credit card or payment information.

Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Date and time of your visit
• Referring website (when applicable)

This information helps us maintain the security and functionality of our Website.

How We Use Your Information

We use the information we collect only for legitimate business purposes, including:

• Creating and managing your customer account
• Processing and fulfilling orders
• Providing shipping updates and order confirmations
• Responding to customer service inquiries
• Improving our Website and customer experience
• Detecting fraud and maintaining Website security
• Complying with applicable legal and regulatory obligations

If you choose to subscribe to our email newsletter, we may occasionally send promotional or product-related updates. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Information Sharing

Nuva Labs respects your privacy.

We do not sell, rent, trade, or license your personal information to third parties for marketing or advertising purposes.

We may share limited information only when necessary to operate our business, including with:

• Payment processors to complete transactions
• Shipping carriers to deliver your orders
• Website hosting and technology providers that support our Website
• Professional service providers assisting with business operations
• Government agencies or law enforcement when required by applicable law or legal process

These service providers receive only the information necessary to perform their services on our behalf.

Cookies and Website Analytics

Our Website uses cookies and similar technologies to improve functionality, remember user preferences, measure Website performance, and better understand how visitors use our Website.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Website.

Data Security

Nuva Labs uses commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable measures to protect your information, no method of electronic transmission or internet storage is completely secure. Accordingly, we cannot guarantee absolute security.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials.

If you believe your account has been accessed without authorization, please contact us promptly so appropriate action can be taken.

Data Retention

We retain your information only for as long as necessary to:

• Maintain your customer account;
• Process transactions and fulfill orders;
• Meet legal, accounting, or tax obligations;
• Resolve disputes; and
• Enforce our legal agreements.

When information is no longer required for these purposes, it will be securely deleted or anonymized where appropriate.

Children’s Privacy

Nuva Labs does not knowingly collect personal information from individuals under the age of 21. Our Website and products are intended solely for adults purchasing products for legitimate laboratory research purposes.

Changes to This Privacy Policy

Nuva Labs may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Nuva Collective LLC

Email: support@joinnuva.com

Website: https://joinnuva.com